Cable Companies
Submitted by Apple on Fri, 01/07/2005 - 7:30pm. Other
"Your guy disconnected my internet when he was only supposed to take the cable tv receiver."
"You scheduled a disconnect."
"Yes, but only for the tv, not for my broadband."
"He wasn't supposed to take any office supplies."
*bewilderment* "He didn't, he took my internet away!"
"Then why did you say he took a rubber band?"
*frustration* "I didn't, I said BROADBAND. Why did he disconnect my internet??"
"Because you scheduled it."
*sigh* "No, I only wanted to switch back to satellite, not lose my internet."
"Oh, why didn't you just say that to him?"
"Because I didn't know he couldn't read a simple work order!!"
"Oh, then we'll send somebody out tomorrow morning to fix it, but I must tell you that if it is found to be your fault there will be a $49.99 charge."
"How can it be my stinking fault if he did it at the outside box??"
"You have your modem outside??"
*Frustrated cry of despair* "If Verizon wasn't worse, and slower, I'd switch to them!"
"You can't keep a DSL modem outside, either."
Me and a complete IDIOT at the local Comcast office. I swear, this went on for 20 more minutes at least! At least the guy who came out this morning knew my agony. He complained about his coworkers the whole entire time he was here.
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Hey Apple - this should give you a giggle.
Posted by Mori on Tue, 01/11/2005 - 12:59pm.
My mother has an obsession with cleanliness. No, that's not the funny part. Anyway, she had just gotten her bathroom redone, and had decorated it all nice and pretty. (well in her opinion, anyway) Now, ever since my father was a child, he has sat down to pee ... this is b/c he was always the one accused of pissing all over the heating vent in his parents house, so to avoid having to clean it over and over again, he just started sitting down to avoid being blamed. This habit followed him into adulthood. So my mother had two daughters (we both sit down to pee, btw) and a husband who sat down to pee. But she couldn't convince other men that entered the house to keep from standing up and spraying all over the place. In her brilliant wisdom, she wrote a corny poem about sitting down when you pee, framed it and set it on the back of the toilet. When my parents got new carpeting in, one of the installers asked to use the bathroom. My mother, of course followed after him to make sure that he had heeded her poem. Well ... not only had he refused to sit when he peed, he pissed all over the toilet as well as on the framed poem!

Posted by Apple on Tue, 01/11/2005 - 1:47pm.
It didn't give me the giggles so much as the feeling of utter thankfulness that the guy didn't ask to use my bathroom!

And, of course, you now must share the unheeded poem. *G*

I'm Apple, and I approve this message.
And now for the frustrating part
Posted by Mori on Wed, 01/12/2005 - 3:50am.
An ex-boyfriend of mine (adding accidental insult to unjury) broke the damned frame, and my mother gave the hell up and threw it away. Just about a week or so ago, I was trying to get her to remember it while on the phone with her, and enlisting the help of my father (who was in the background, and no help at all). You'd think that after having to read the damned thing everytime I used the bathroom, it would be tattoed in my memory. What I do recall was that I wanted to edit the poem, since it sucked. It was something like "I have a new bathroom as you can see / The only thing I ask is that you sit when you pee". There was more, wish I could remember it in it's full ass-sucking gloriousness.

Posted by Saint on Sun, 01/09/2005 - 9:50am.
I'm trying to remember, was it Comcast that got a customer complaint because some employee changed the name on a man's account to "asswipe"? I heard it on the Troubleshooter radio show quite some time ago, and haven't been able to locate it in the archive or I would go into more detail, but yeah--I think it was.
Snopes for customer complaints?
Posted by Jon on Mon, 01/10/2005 - 8:51am.
A central site for confirming/debunking horrible customer service stories would be fascinating. (As well as disturbing, probably)
Then you could search for Comcast complaints pretty easily.

A few years ago, there was a big storm at my parent's house, which knocked a tree down, taking out the power lines. After power came back, they noticed that the cable internet was out, but the cable TV was fine. When they called in the service order (after getting a runaround on 'restart your modem', blah blah blah), the guy who came in was all set to look at the cable tv box. It required a second service call to get an internet fixer.
I think that was ATT, before Comcast bought them. They apparently had two separate divisions handling TV and Internet, and they didn't communicate well with one another.
Posted by Saint on Mon, 01/10/2005 - 10:03am.
Well, the story is true enough. Troubleshooter is a consumer complaint outlet that checks out people's complaints and tries to help them if they're true. In this case, the name change was definitely made--though at first the company claimed the customer requested it, a more competant employee admitted the problem and set about correcting it. The only thing I can't remember for sure is if it was Comcast or another provider.
Customer service complaints...
Posted by ParU on Thu, 05/12/2005 - 5:24pm.
Well not a Comcast problem, but I used to work at a small business that farmed out the hosting of their web site and mail service (means they didn't run the servers themselves). Well the mail service company went belly up but before they did, we think they sold our addresses to spammers, cause our direct spam went WAY up.
It's Amino world without Chemists
...good to know
Posted by Jon on Tue, 01/11/2005 - 8:48am.
Thanks Saint, now I have egg on my face (fortunately not literally).
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